Shipping policy

Linen Castel Shipping Policy

At Linen Castel, we are committed to providing an exceptional shopping experience for our customers, including clear and straightforward shipping policies. We offer free shipping on all orders

 

Shipping Locations

We currently ship within Singapore only.

 

Currency

All prices on Linen Castel are displayed and processed in Singapore Dollars (SGD).

If you are visiting our website from outside Singapore, you may still browse our products. However, purchases are currently available only for delivery within Singapore, and all transactions are charged in SGD.

 

Delivery Times

• Order cutoff time: 5:00 PM (SGT), Monday to Friday. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
• Order handling time: 1 to 2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
• Transit time: 6 to 8 business days (Monday to Friday).
• Estimated total delivery time: 7 to 10 business days.

Carrier Services

We partner with reliable carriers to ensure your order is delivered safely and on time.

 

Shipping Costs

• Free Shipping: All orders qualify for free shipping, with no minimum order requirement.

 

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

 

Missing or Lost Packages

If your tracking information shows that your package has been delivered but you have not received it, please contact us within 7 days of the delivery date. We will work directly with the carrier to investigate the issue and help resolve it as quickly as possible.

 

Where Is Our Company Based?

Linen Castel is headquartered in Singapore. To ensure efficient fulfillment and delivery, some orders may be processed through our logistics partners and fulfillment facilities depending on product availability and destination.

 

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package's journey on our Order Tracking page.

 

Contact Information

Store Name: Linen Castel
Address: 60 Paya Lebar Road, #07-54, Singapore 409051
Email: info@linencastel.com
Phone: +6580576590
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (SGT)

We do our best to reply to your email within 1–2 business days.