Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Welcome to Linen Castel. We're here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don't hesitate to contact us.

 

Q1: How long will it take to receive my order?

Here are our estimated delivery period:

- Handling time: 1–2 business days
- Transit time: 6–8 business days
- Estimated delivery time: 7–10 business days

For more details, please refer to our Shipping Policy.

 

Q2: Do you offer free shipping?

Yes, Linen Castel offers free shipping on all orders with no minimum order requirement. For more information, please check our Shipping Policy.

 

Q3: Where is Linen Castel located?

Linen Castel is based in Singapore. We ship locally, offering a curated selection of premium bedsheets and home linen to customers islandwide.

 

Q4: What sizes do your bedsheets come in?

Our bedsheets are available in a range of standard sizes including Single, Super Single, Queen, and King. Size guides are listed on each product page to help you find the perfect fit.

 

Q5: What materials are your bedsheets made from?

We offer bedsheets in a variety of high quality fabrics including cotton, bamboo, Supima cotton, microfibre, and linen blends. Full material specifications are listed on each product page so you can choose what suits your comfort and lifestyle.

Q6: How do I care for my Linen Castel bedsheets?

Care instructions vary by fabric type and are included on the product label and product page. As a general guide:

- Machine wash on a gentle cycle with cold or warm water
- Use mild detergent; avoid bleach
- Tumble dry on low heat or air dry
- Iron on a low setting if needed

Following these instructions will help maintain the quality and softness of your sheets.

 

Q7: What if I receive a defective or incorrect product?

If you receive a defective or incorrect item, we will replace it at no cost to you. Please contact us within 30 days of receiving your order. For more information, see our Return Policy.

 

Q8: Can I cancel my order after it's placed?

Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us as soon as possible.

 

Q9: What is your Return Policy?

We have a simple and hassle-free return process. Items must be unused, unwashed, and in their original packaging. For complete details, please visit our Return Policy page.

 

Q10: When will I get my refund after returning a product?

Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Return Policy for more details.

 

Q11: Do you offer any warranties or guarantees on your products?

Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy.

 

Q12: Do you ship internationally?

No, Linen Castel ships only in singapore. Delivery times may vary depending on your location. Please refer to our Shipping Policy for more details.

 

Q13: Do you have a physical store I can visit?

We are an online-only store, which allows us to offer the best prices and a wide, curated selection of premium home linen products.

 

Q14: Can I place a bulk order for my business or organisation?

Yes, we accept bulk orders for businesses, hotels, and organisations. Please contact our customer support team for pricing and details.

Q15: What is the process for exchanging a product?

We're happy to help with exchanges for a different size, colour, or product. Please reach out to our support team and refer to our Return Policy for full details.

 

Q16: How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can monitor your delivery through the Track Order page on our website.

 

Q17: How can I contact customer support?

You can reach our customer support team through using the details below.

Store Name: Linen Castel
Address: 60 Paya Lebar Road, #07-54, Singapore 409051
Email: info@linencastel.com
Phone: +6580576590
Customer Service Hours:Monday to Friday: 9:00 AM – 5:00 PM (SGT)

We do our best to reply to your email within 1–2 business days.