Refund policy

30-Day Easy Returns

At Linen Castel, we want you to love your purchase. If, for any reason, you're not satisfied, we offer an easy return process.

 

Return Policy Overview

• Return Window: You have 30 days from the day you receive your order to return items.
• Condition: Items must be unused, in their original condition, and returned with the original packaging.
• Easy Returns: Returning items to us is easy and our client support team will assist you.
• Restocking fee: None

Return Costs

• For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
• For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item. Shipping costs are non-refundable.

How to Return an Item

1. Email our team at info@linencastel.com with your order number and reason for the return.
2. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
3. Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorisation email.

 

Refund Process

• Inspection: Once we receive your return, we'll inspect the item to ensure it meets our return criteria.
• Refund: After inspection, approved refunds will be issued back to the original payment method used during checkout. Depending on your financial institution, it may take up to 7 business days for the refund to appear on your statement.
  

 

Order Cancellations

Orders may be cancelled within 12 hours of purchase by contacting our support team at info@linencastel.com. Once an order has entered processing or has been shipped, cancellation requests may no longer be possible and the order will instead fall under our standard refund policy.

 

Exchanges

Want to swap for a different size, color, or product? No problem! Reach out to us and we'll help you exchange your item quickly and easily.

 

Incorrect or Missing Items

If you receive an incorrect item or if any items are missing from your order, please contact us within 7 days of delivery. We will investigate the issue and arrange an appropriate resolution, which may include a replacement, reshipment, or refund.

 

Non-Returnable Items

For hygiene and safety reasons, opened bedding products and any products specifically marked as non-returnable on the product page may not be eligible for return.

 

Contact Information

Store Name: Linen Castel
Address: 60 Paya Lebar Road, #07-54, Singapore 409051
Email: info@linencastel.com
Phone: +6580576590
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (SGT)

We do our best to reply to your email within 1–2 business days.