Shipping Policy
At LINEN CASTEL, we take pride in delivering premium home décor and bedsheets with care and reliability. Please review our shipping guidelines below.
Order Processing
- Orders are processed within 1–2 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
- Within Singapore: 2–5 business days.
- International Orders: 7–14 business days (depending on destination and customs).
Shipping Charges
- Singapore Orders: Standard delivery available across Singapore.
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International Orders: Shipping costs are calculated at checkout based on your location and order weight.
Order Tracking
- Once shipped, you will receive an email with a tracking number to monitor your delivery status.
Customs & Duties (International Orders)
- Customers outside Singapore are responsible for any applicable customs fees, taxes, or import duties.
- LINEN CASTEL is not responsible for delays caused by customs clearance.
Incorrect Address
- Please double-check your shipping address at checkout. We are not liable for packages lost due to incorrect or incomplete addresses provided by the customer.
Delays
- While we aim for timely delivery, occasional delays may occur due to courier service, customs, or unforeseen circumstances.