Privacy Policy

At LINEN CASTEL, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or purchase from our website.

1. Information We Collect

When you use our website, we may collect the following information:

  • Personal Information: Name, email, phone number, shipping/billing address, and payment details provided at checkout.
  • Non-Personal Information: Browser type, IP address, device information, and browsing behavior.
  • Cookies: Small data files stored on your device to improve your shopping experience.

2. How We Use Your Information

    • We use the collected information to:
    • Process and fulfill your orders.
    • Provide order updates and customer support.
    • Improve our website, products, and services.
    • Send promotional emails (only if you have opted in).
    • Prevent fraud and ensure secure transactions.

    3. Sharing Your Information

      • We do not sell or trade your personal data. However, we may share it with:
      • Third-party service providers (payment gateways, shipping companies, marketing tools) who assist in running our store.
      • Legal authorities if required by law to comply with investigations or regulations.

      4. Payment Security

        • All payments on our website are processed through secure, encrypted payment gateways. We do not store your full credit/debit card details.

        5. Cookies

          • Our site uses cookies to remember your preferences and improve your shopping experience.
          • You may disable cookies in your browser settings, but some features of the site may not function properly.

          6. Data Retention

            • We retain your order and account information for as long as necessary to fulfill orders and comply with legal obligations.
            • You may request deletion of your data by contacting us.

            7. Your Rights

              • As a customer, you have the right to:
              • Access the personal data we hold about you.
              • Request corrections to inaccurate information.
              • Opt out of marketing emails anytime.
              • Request deletion of your account and personal data (subject to legal obligations).

              8. Third-Party Links

                • Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

                9. Changes to This Policy

                  • We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.